Who are we?
We are an online based pet select store that collects limited quality products all over the world and bring them to you.
Where do we ship to?
For the moment, we are only available in Malaysia and Singapore, we might extend our services to other country in future.
a) For West Malaysia, shipping fee is flat-rate which RM10
b) For East Malaysia, shipping fee is calculated by actual weight
c) For Singapore, shipping fee is flat-rate which RM60
We will be using Citylink, FMX,J&T or Poslaju depends on different zones in Malaysia to ensure reaches you in the fastest efficient way.
by iPay88 terminal or direct contact us with online transfer.
Cancel order / Change order / Returns
Order cancellation and refund are not available after the purchase were made. However change of order can be made only within the same range of products and price with different colours / patterns (while stock last) before the items were shipped.
Order status / Track order
All orders will be processed ship within 1 to 2 business days of purchase (after transaction confirmed) and estimated delivery time within West Malaysia is 2 to 5 business days and East Malaysia is 3 to 7 days. A tracking number will be given through buyer’s email. Note that during festive or holiday season, shipping duration might take longer than expected.
Damaged, defective orders, incorrect items & order errors